That's where The Encyclopedia of Business Letters, Fax Memos, and E-mail can help.

Here you'll find the most complete and up-to-date collection of model business correspondence for every conceivable occasion -- sample letters, memos, and e-mails you can use as is or adapt for your own purposes. The result? You eliminate hours of wasted time and effort composing correspondence; we've already done the work for you. You can get your message across clearly, easily, and quickly...so you cut writing time and can focus on more important tasks.

The Encyclopedia contains more than 300 model letters with instructions for adapting each to your particular situation. Letters are organized into chapters by category, and the detailed table of contents guides you quickly to the letter that best suits your needs.

The Encyclopedia of Business Letters, Fax memos, and E-mail puts graceful, concise, persuasive correspondence at your fingertips. Just pick these gems up, apply polish if you like, and send them on their way.