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RM116.96
"With Applied Empathy, Michael Ventura shows us how to unlock our ability to design solutions, spark innovation, and solve tough challenges with empathy at the center."—Arianna Huffington

Michael Ventura, entrepreneur and CEO of award-winning strategy and design practice Sub Rosa, shares how empathy—the ability to see the world through someone else’s eyes—could be what your business needs to innovate, connect, and grow.


Having built his career working with iconic brands and institutions such as General Electric, Google, Nike, Warby Parker, and also The United Nations and the Obama Administration, Michael Ventura offers entrepreneurs and executives a radical new business book and way forward.

Empathy is not about being nice. It’s not about pity or sympathy either. It’s about understanding—your consumers, your colleagues, and yourself—and it’s a direct path to powerful leadership. As such, Applied Empathy presents real strategies, based on Sub Rosa’s design work and the popular class Ventura and his team have taught at Princeton University, on how to make lasting connections and evolve your business internally (your employees, culture, and product/services) as well as externally (your brand, consumers, and value).

For leaders of all levels, this groundbreaking guide lays the foundation to establish a diverse, inventive, and driven team that can meet the challenges of today’s ever-evolving marketplace. If you want to connect to the people you work with and for, you first have to understand them.
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RM126.00
All corporate CEOs, top executives, and other business leaders say they want creativity and need real innovation in order to thrive in a competitive world. But according to startling research from former Wharton management professor Jennifer Mueller, the truth is that many business leaders chronically reject creative solutions and often embrace the familiar, even as they profess commitment to innovation. Mueller's research also reveals that it's not just CEOs, but educators, scientists, and many, many others who often struggle to accept new and creative ideas even when desired. Mueller parses the tough questions that these findings raise. Could people love but also hate creative ideas? Could the mindset we use to evaluate ideas turn this love or hate on or off - in an instant? Do experts struggle even more than novices with this bias? And even more startling, could the "best practices" that organisations employ to manage innovation activate this bias, and inadvertently, kill innovation? Mueller diagnoses this hidden innovation barrier, and provides solutions, including: A four- step process (and a fifth lifeline) to self-disrupt your current mindset and recognise creative opportunity; an idea-pitching framework aimed at helping you overcome other peoples' sticky preference for the status quo; key organisational levers to disrupt the cultural beliefs holding your company back; tips to more accurately recognise creative leaders who can lead organisations in productive new directions, and strategies to generate ideas without harming your ability to make them count with the decision-makers. Based on the latest psychological studies in the field, along with numerous illustrative examples, Creative Change is the kind of provocative creative leadership book that will be discussed for years to come.
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RM126.00
Grabbing the low-hanging fruit is no longer acceptable. ZICO Coconut Water founder Mark Rampolla argues that when you choose to reach higher, you can build an incredible business, be profitable, and maybe even change the world. In 2004, Mark Rampolla was successful by most standards. There was just one problem: He wasn't inspired in his job and believed he had something more to contribute to the world. When he asked himself, "What do I have to offer that will improve the world?" Rampolla realized that his big idea was hanging right overhead. From his time living in Central America, he and his family came to love drinking coconut water, just like the locals. But no one was really selling coconut water in the United States. So Rampolla chased a very ambitious goal: introducing coconut water to the American beverage market dominated by a few big players. He wasn't just starting a business; he was creating a whole new industry. ZICO Coconut Water brought a healthy beverage alternative to American consumers while also helping developing-world growers and suppliers profit from this resource. It was a win-win-win--good for Rampolla, his customers, and the world. So good, in fact, that in 2013 the Coca-Cola Company purchased ZICO and is scaling the brand around the globe. Rampolla wrote High-Hanging Fruit for others who want to succeed because of, not in spite of, their values. This book is for people who believe that it's their duty to reach higher than just the bottom line to build businesses driven by passion, purpose, and integrity. Above all, it's a call to arms for a new generation of entrepreneurs who want to disrupt the old model and do good by doing business.
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RM134.96
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. A practical, concise guide to improving business performance by properly applying quality management methods"Dr. Juran's wisdom on quality and management is timeless. The tenets of modern quality that were forged by Dr. Juran in the second half of the 20th century are made contemporary by Joe DeFeo's practical experience and application of these principles in hundreds of organizations. This book belongs in the library of every leader who strives for world-class performance andwants to understand the concepts, techniques, and tools that will deliver it." -- PAUL BORAWSKI, Chief Executive Officer, ASQ - The Global Voice of Quality Dr. Joseph Juran was the world's foremost thought leader on improving the financial performance of an organization with "quality management." In this book, Dr. Juran's successor as CEO of Juran Institute,Joseph A. DeFeo, uniquely distills Dr. Juran's life'swork on quality with some of today's latest practicesinto a practical action plan for creating a strong,successful, globally competitive enterprise. Juran's Quality Essentials for Leaders offers succinct, proven methods applicable to any country, company, or industry, from service to manufacturing. This concise guide explains how today's leaders can: Embrace quality and not miss an opportunity to improve performance Lead an organization through sustainable financial change while fostering a culture of quality Stop useless initiatives by aligning goals with the strategic plan Challenge new product or service development methods Create breakthroughs in baseline performance Ensure repeatable and compliant processes Simplify macro processes with business process management Execute benchmarking to sustain market leadership Real-world examples demonstrate the successful application of the methodologies, tools, and techniques presented in the book. This results-oriented resourceprovides you with a detailed roadmap for leading a quality revolution in your organization.
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RM112.28
Daniel Pink, author of the bestselling To Sell Is Human, devotes an entire chapter to Cathy Salit's work. Now, with Performance Breakthrough "A Radical Approach to Success at Work," Salit's powerful and practical methodology and tools can be yours. Whether you're navigating your way on a new team, expanding your leadership role, or just trying to get heard in a meeting, you're facing the kind of workplace challenge we all run into sooner or later: you need a new performance. In Performance Breakthrough Cathy Salit presents the revolutionary approach to learning and growing that she's been using for twenty years with American Express, Nike, and Chanel, among a Who's Who of other brand name clients. Artfully blending techniques from theatrical performance with the new science of performative psychology, Salit helps you hone your listening, relationship, and communication skills; recognize and act on opportunities; build healthy working relationships; and grow as a leader. No matter what the challenge, the combination of her case studies and practical exercises will help you deliver your own top performance.
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RM125.70
The only way to ensure your company's success is to change faster on the inside than the world is changing on the outside. No one knows the ins and...
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RM109.00
Do people see you as the kind of leader you want to be? Are your strongest leadership qualities getting in the way of your greatness? After decades of...
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RM109.16
A funny thing happened on the way to the digital utopia. We've begun to fall back in love with the very analog goods and ideas the tech gurus...
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RM99.00
Build a successful SOCIAL BUSINESS by empowering the SOCIAL EMPLOYEEIncludes success stories from IBM, AT&T, Dell, Cisco, Southwest Airlines, Adobe, Domo, and Acxiom "Great brands have always started on the inside, but why are companies taking so long to leverage the great opportunities offered by internal social media? . . . The Social Employee lifts the lid on this potential and provides guidance for businesses everywhere." -- JEZ FRAMPTON, Global Chairman and CEO, Interbrand "Get a copy of this book for your whole team and get ready for a surge in measurable social media results!" -- MARI SMITH, author, The New Relationship Marketing, and coauthor, Facebook Marketing "Practical and insightful, The Social Employee is sure to improve your brand-building efforts." -- KEVIN LANE KELLER, E.B. Osborn Professor of Marketing, Tuck School of Business at Dartmouth College, and author, Strategic Brand Management "This book will change how you view the workplace and modern connectivity, and inform your view of how social employees are changing how we work and create value in today's networked economy." -- DAVID ARMANO, Managing Director, Edelman Digital Chicago, and contributor to Harvard Business Review "The Social Employee makes the compelling argument that most organizations are sadly missing a key opportunity to create a social brand, as well as to build a strong company culture." -- ANN HANDLEY, Chief Content Officer, MarketingProfs.com, and coauthor, Content Rules
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RM72.00
The #1 New York Times and Wall Street Journal bestseller from Steve Case--the co-founder of AOL--presents "a compelling roadmap for the future...that can help us make sense of the technological changes reshaping our economy and the world. A fascinating read" (Sheryl Sandberg, Facebook COO and founder of LeanIn.org). Steve Case--a pioneer who made the Internet part of everyday life--was on the leading edge of a revolution in 1985 when he co-founded AOL, the first Internet company to go public and the most successful business of the 1990s. Back then Case was an entrepreneur in an industry that hadn't really been invented yet, but he had a sense how dramatically the Internet would transform business and society. In The Third Wave, he uses his insights garnered from nearly four decades of working as an innovator, investor, and businessman to argue the importance of entrepreneurship and to chart a path for future innovators. We are entering, as Case explains, the "Third Wave" of the Internet. The first wave saw AOL and other companies lay the foundation for consumers to connect to the Internet. The second wave saw companies like Google and Facebook build on top of the Internet to create search and social networking capabilities, while apps like Snapchat and Instagram leveraged the smartphone revolution. Now, Case argues, we're entering the Third Wave: a period in which entrepreneurs will vastly transform major "real world" sectors such as health, education, transportation, energy, and food--and in the process change the way we live our daily lives. Part memoir, part manifesto, and part playbook for the future, The Third Wave explains the ways in which newly emerging technology companies will have to rethink their relationships with customers, with competitors, and with governments; and offers advice for how entrepreneurs can make winning business decisions and strategies--and how all of us can make sense of this ever-changing digital age. *This book may have a remainder mark.
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RM117.00
Why do some failures inspire breakthroughs and others breakdowns? Most new products fail. So do most businesses. And most of us, if we are honest,...
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RM111.55
A guidebook for discovering how heartbreak can become the doorway to profound meaning and joy from the bestselling co-creator of the Don’t Sweat the Small Stuff Series

In 2006, after building the bestselling franchise Don’t Sweat the Small Stuff with her husband Richard, Kristine Carlson faced a shattering loss—the sudden death of her beloved spouse. Woven together with the remarkable stories of others’ loss and recovery, her deeply moving story reveals a clear process of healing that is common to everyone and goes far beyond ordinary prescriptions for getting through hard times. In her new book, From Heartbreak to Wholeness, Kristine offers a life-altering map for navigating the heroic journey from loss to joy—one that ultimately awakens readers to a deep love affair with life.

Every day, people suffer heartbreaks of some kind—loss of a loved one, divorce, illness, loss of a job or home—and seek to understand why these losses and traumas have befallen them and how they’ll make it through in one piece. For readers who have endured loss of any kind, Kristine takes them by the hand, showing them how to traverse their own jagged edge of growth and emerge as the hero whole, happy, and empowered.

Each chapter of From Heartbreak to Wholeness includes powerful exercises in self-inquiry and reflection, along with step-by-step guidance for writing one’s own heroic story of healing. Journey with Kristine Carlson and learn how you can walk the path from heartbreak to wholeness.
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